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JASJAM
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Re: printer cartridge problem

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Error cartridge problem. HP 7510

 

After purchasing the 4 pack replacment 364 .and installing i get the error 'cartridge problem' as an error message.

I've taken out and reinstalled numerous times and the same message. It was fine this morning before the replacements and all the cartridges are seated fine.

 

I've left out the small black (bow tie ) cartridge on the left, is this why it isn't working ? If this is the case then this should be marked on the outer packaging.  Now a journey back to the supplier to purchase more ink that i dont actually need.

 

Help please, everytime i change the ink there is all ways a problem and errors

 

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Bob_Headrick
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All the cartridges need to be installed, the printer will not operate without the photo cartrdige installed.

 

The thin cartridge with the bow tie symbol is the Photo cartrdige.  There are some multipacks that have the three colors and black, others have the three colors and photo.

 

See the document here for information.

 

 
Figure : Photo ink cartridge with camera logo
Image: Photo ink cartridge with camera logo
Figure : Black ink cartridge
Image: Black ink cartridge
Black and Photo cartridges also have different label icons:
Figure : Photo ink cartridge
Image: Photo ink cartridge
Figure : Black ink cartridge
Image: Black ink cartridge

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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JASJAM
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Forgot to add, the small black bowtie cartridge dosen't come in the 4 pack only XL black

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Bob_Headrick
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Message 3 of 4
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HP Recommended

All the cartridges need to be installed, the printer will not operate without the photo cartrdige installed.

 

The thin cartridge with the bow tie symbol is the Photo cartrdige.  There are some multipacks that have the three colors and black, others have the three colors and photo.

 

See the document here for information.

 

 
Figure : Photo ink cartridge with camera logo
Image: Photo ink cartridge with camera logo
Figure : Black ink cartridge
Image: Black ink cartridge
Black and Photo cartridges also have different label icons:
Figure : Photo ink cartridge
Image: Photo ink cartridge
Figure : Black ink cartridge
Image: Black ink cartridge

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

View solution in original post

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JASJAM
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Thanks,have now purchased the photo black and all is working fine.
I think the packaging on the 4 pack should display that an additional black photo ink is required.
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