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Dinah29
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Re: "Printer Failure" Problem with printer or ink system

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I have the same problem.  Can anyone please help?

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DavidSMP
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Hi @Dinah29,

 

 

Thanks for stopping by the HP community. A very good day to you. Smiley Happy I reviewed the post regarding ink system failure message on the printer. I will be glad to assist you here.

You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you.Smiley Happy  Terrific description of the issue before posting. Kudos to you for that. Smiley Happy

For better clarity, I would require more information regarding this.

  • Please provide the complete model# of the printer along with the operating system used.
  • Did you try to replace cartridges and check?
  • Did you bypass power strips and connect the printer directly to the wall outlet?

This looks like a hardware issue on the printer.

For a start please perform all the prescribed steps from this link: https://support.hp.com/in-en/document/c01458034 and check if it resolves the issue.

If it does not then please contact HP phone support to get the printer replaced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead. Smiley Happy

 

 

DavidSMP
I am an HP Employee

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