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Honor Student
Posts: 2
Member Since: ‎10-06-2011
Message 1 of 3 (887 Views)

Recover from bad firmware upgrade

LaserJet p4015x


Does anyone know how to recover from a bad firmware upgrade?


I tried upgrading but now the printer won't boot - gets to 6/6, A/F and hangs. Tried a cold reset but no joy - still hangs at the same place.


0 Kudos
Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 3 (877 Views)

Re: Recover from bad firmware upgrade

I hope your printer is still in warranty. If no joy after a reset you are pretty much at the end of the troubleshooting process. A shop may be able to replace the eeprom that contains the firmware.

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Honor Student
Posts: 2
Member Since: ‎10-06-2011
Message 3 of 3 (873 Views)

Re: Recover from bad firmware upgrade

That's what I feared!

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