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Honor Student
Posts: 2
Member Since: ‎03-21-2013
Message 1 of 4 (409 Views)

Red stripe on 5550, 4650 and 2600!

Over the past few weeks all the office printers have developed a red stripe (of varying strength) on the front and or back of the printed page. One I would suspect the printer, two I could put down to bad luck, three different printers I;m starting to think driver software but we have 4 printers now doing this. A HP 5550, a 4650 and two 2600n printers.

 

Has anyone esle come acroos this priblem? We have obviously cleaned the printer, changed the ink, run the clean utility etc.

 

Cheers

Gary

0 Kudos
Grad Student
Posts: 166
Member Since: ‎09-10-2013
Message 2 of 4 (405 Views)

Re: Red stripe on 5550, 4650 and 2600!

Are you using Genuine HP supplies?
Honor Student
Posts: 2
Member Since: ‎03-21-2013
Message 3 of 4 (374 Views)

Re: Red stripe on 5550, 4650 and 2600!

Yep.
Grad Student
Posts: 166
Member Since: ‎09-10-2013
Message 4 of 4 (356 Views)

Re: Red stripe on 5550, 4650 and 2600!

Okay, if possible, can you provide some details answers to questions regarding the red stripe for the CLJ5550:

  1. Location on the page- distance from leading edge of the page.
  2. Does the defect show up on every page?  If not, when does it usually show up?
  3. Is there only one line on each page? 
  4. Is the line parallel to the direction of the paper path?
  5. Is the color line only magenta toner?  Or, is it a combination of magenta and yellow toner?

An image attachment could help.

 

Thanks, DaveK.

 

I work for HP.

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