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04-12-2011 10:05 AM - edited 04-14-2011 07:39 AM
I have followed your advice at
"HP Color LaserJet CP2020 and CM2320 MFP Product Series - 'Remove Shipping Lock' error message on control panel"
But this solution doesn't help me at all. The error message is still there. I have tried three different HP original toner cartridges CC530A - all gave the same error message - "Remove Shipping Lock". The strange thing is that when I change back to the old cartridge the printer works again.
Today I found that this error issue has been discussed in another forum here at HP:
CP2025 Error "Remove Shipping Lock"
From this thread you can see that this error problem occured in many other HP Printers and way back in 2008! This thread is in the Business Support Forums, to which I have no write access.
I have tried all other solutions discussed in that thread - without success.
Thanks / Tomas
05-12-2011 04:02 AM
I had same problem and tried all the suggestions I goggled without success.
In my case the cause was a rebuilt toner cartridge (black). When I replaced it with genuine HP cartridge...
1) Turn off printer
2) Take out all 4 cartridges.
3) Turn on printer
4) Put in one cartridge at a time and close.
That could do the job.
Maybe the printersoftware is 'confused' by the rebuilt cartridge (not HP).
I'm told that worst case this could mean a defect DC-controller in printer.
Regards / Rosenberg
05-12-2011 04:15 AM
Well - I hadn't installed any other printer cartridge then HP original. But after this error showed upp, I bought a so called pirate cartridge. But the error was the same.
10-06-2012 11:33 AM
great, this one works nicely, but still my new cartridge "is very low" which it is of course not. I wonder why HP is making this such a hassle to install new cartridges, userfriendlyness is something else. And on top, to find information on HP websites is a nightmare ...
08-22-2013 03:06 PM
I tried all kinds of combinations of removing cartridges, powering off the printer, and putting them back. No joy. Why is HP making this such a problem??????
10-20-2015 03:24 PM
I am the remove shipping lock error on my magenta cartridge and I am about ready to return all 4 of the cartridges and start over. As expensive as they are you might as well buy a new printer. They cost about the same.