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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2017 02:14 PM

HP Recommended

I replaced the Ink Cartridge and attempted to print the alignment page.  Continues to spin "Printing Alignment Page" but nothing ever prints.  Only way I can use the printer is to press cancel and then it prints but NEVER THE ALIGNMENT PAGE.  Also when I press Cancel "CANCELLING" continues to sping never goes back to main screen so I can not use the copier, etc. on the printer.  Would appreciate any help anyone thinks of.    Michael

1 REPLY 1

‎04-25-2017 01:50 PM

HP Recommended

Hey there! @MIKEC8, Thanks for stopping by HP forums!

 

I understand you have replaced the ink cartridge on your printer when you print the alignment page the page never prints.

 

Don't worry I'd love to help you out.

 

Did you make any changes to your printer?

 

Please provide the model name of the printer and operating system you are running on your PC to assist you better.

 

Please try the steps recommended below.

 

Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button () to turn it on.

 

Refer this article to further troubleshoot  An 'Alignment Failed' Error.

 

 

 

Hope to hear from you soon!

Take Care! 🙂

 

 

A4Apollo
I am an HP Employee

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