• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Officejet 7000 809a series
Windows 7

when I am printing a color print job I am getting black ink roller marks on my finished page. Most of the time in the same place but occassionally it moves to another spot on the page.  It shows up over another printed color on the page, like green or blue. I printed 5 pages without that happening and now I can't get a page to print that doesn't have the roller marks.

 

I've cleaned the printhead and all ink levels are full. I don't see any ink on the rolls that move the paper through the printer.

3 REPLIES 3
HP Recommended

Hi,

 

Kindly click on the following link to resolve the print quality issue.

 

http://support.hp.com/us-en/document/c01758227

 

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Thumbs Up icon in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
HP Recommended

I went through all of those steps prior to posting on this forum.

 

Thank you,

HP Recommended

I had to select a different type of paper in order for the roller marks to go away.  I chose automatic.  Instead of sending me a generic fix that I already have access to it would have been more helpful if you had asked a few more questions to find the issue. I called the HP help desk and a very nice guy took the time to ask some questions and walk me through a couple of steps.

 

thanks,

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.