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01-14-2015 12:16 PM
when I am printing a color print job I am getting black ink roller marks on my finished page. Most of the time in the same place but occassionally it moves to another spot on the page. It shows up over another printed color on the page, like green or blue. I printed 5 pages without that happening and now I can't get a page to print that doesn't have the roller marks.
I've cleaned the printhead and all ink levels are full. I don't see any ink on the rolls that move the paper through the printer.
01-14-2015 12:37 PM - last edited on 04-20-2016 04:33 PM by OscarFuentes
Kindly click on the following link to resolve the print quality issue.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Thumbs Up icon in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
01-22-2015 07:34 AM
I had to select a different type of paper in order for the roller marks to go away. I chose automatic. Instead of sending me a generic fix that I already have access to it would have been more helpful if you had asked a few more questions to find the issue. I called the HP help desk and a very nice guy took the time to ask some questions and walk me through a couple of steps.