cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
2 1 0 0
Message 1 of 4
234
Flag Post

Roxio NXT2 File Won't Print Using New HP 5640

HP Recommended
ENVY 5640 Printer
Microsoft Windows 7 (64-bit)

Just installed new Envy 5640 printer on home network. Everything appears to work OK, except I can no longer print a file from within Roxio NXT2. All seems to be working exactly same as it used to with old printer until 'print', then nothing happens. Print queue is empty, and have checked Roxio NXT2 has 5640 printer selected. All other software, etc prints OK and exactly as expected.

0 Kudos
3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
12,746 12,733 829 1,507
Message 2 of 4
Flag Post
HP Recommended

@Alan545

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have installed a new HP ENVY 5640 Printer and it works perfectly fine. However, it is no longer print a file from Roxio NXT2. I appreciate the steps you have performed and have certainly done a good job.

 

I would suggest you to try performing the updates on the Roxio software and if it does not help then try to uninstall and reinstall it. If the issue persists then you may need to contact the original manufacturer of the Roxio software.

 

Feel free to keep me posted if you have any questions. Cheers! 🙂

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Have now upgraded Roxio from NXT2 to NXT5 - exactly the same result, ie goes through motions but will not print. All other software appears to be working and printing as expected. However, have noticed that if photo tray is selected there is a yellow triangle with exclamation mark on icon.

 

 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
12,746 12,733 829 1,507
Message 4 of 4
Flag Post
HP Recommended

@Alan545

 

Thank you for replying. 🙂

 

I suggest you contact the Roxio vendor because the printer works fine with all other software applications.

 

I read that if the photo tray is selected, there is a yellow triangle with exclamation mark icon. 

  • I suggest you to check and let me know if the printer is able to pick the photo paper from the photo tray. 
  • Also, please download and run the HP Print and Scan Doctor software. 

Let me know what happens and I'll assist you further. Cheers! 🙂

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation