Just installed new Envy 5640 printer on home network. Everything appears to work OK, except I can no longer print a file from within Roxio NXT2. All seems to be working exactly same as it used to with old printer until 'print', then nothing happens. Print queue is empty, and have checked Roxio NXT2 has 5640 printer selected. All other software, etc prints OK and exactly as expected.
Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have installed a new HP ENVY 5640 Printer and it works perfectly fine. However, it is no longer print a file from Roxio NXT2. I appreciate the steps you have performed and have certainly done a good job.
I would suggest you to try performing the updates on the Roxio software and if it does not help then try to uninstall and reinstall it. If the issue persists then you may need to contact the original manufacturer of the Roxio software.
Feel free to keep me posted if you have any questions. Cheers! 🙂
Have now upgraded Roxio from NXT2 to NXT5 - exactly the same result, ie goes through motions but will not print. All other software appears to be working and printing as expected. However, have noticed that if photo tray is selected there is a yellow triangle with exclamation mark on icon.