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Honor Student
Posts: 2
Member Since: ‎02-26-2014
Message 1 of 2 (279 Views)

Runtime Error When Downloading HP Solution Center for Officejet 6500

HP Solution Center disappeared off my PC sometime back.  I have tried unsuccessfully to download the HP Solution Center from the internet onto my Dell PC which uses Windows 7 (64-bit).  I keep getting the error message: "Microsoft Visual C + + Runtime Library.  This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information."

 

Any help in resolving this issue would be greatly apprecaited so that I can control all the functions of the All-in One printer from my PC.

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Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 2 of 2 (262 Views)

Re: Runtime Error When Downloading HP Solution Center for Officejet 6500

Hi way1234,

 

I understand you are getting a  "Microsoft Visual C + + Runtime Library" error installing the software.

I will be happy to help you with this.

 

Run all the Windows updates first.
Install Windows updates in Windows 7.

 

Then I would download the Microsoft Visual C++ 2010 Redistributable Package (x86) to resolve this issue.
Microsoft Visual C++ 2010 Redistributable Package (x86).


I have provided a link on how to fix this error. I would follow step one.

Microsoft Visual C++ Runtime Library Runtime Error Fix.

 

Hope this helps.


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Gemini02

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