Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎02-26-2014
Message 1 of 2 (281 Views)

Runtime Error When Downloading HP Solution Center for Officejet 6500

HP Solution Center disappeared off my PC sometime back.  I have tried unsuccessfully to download the HP Solution Center from the internet onto my Dell PC which uses Windows 7 (64-bit).  I keep getting the error message: "Microsoft Visual C + + Runtime Library.  This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information."


Any help in resolving this issue would be greatly apprecaited so that I can control all the functions of the All-in One printer from my PC.

0 Kudos
Posts: 16,806
Member Since: ‎09-03-2013
Message 2 of 2 (264 Views)

Re: Runtime Error When Downloading HP Solution Center for Officejet 6500

Hi way1234,


I understand you are getting a  "Microsoft Visual C + + Runtime Library" error installing the software.

I will be happy to help you with this.


Run all the Windows updates first.
Install Windows updates in Windows 7.


Then I would download the Microsoft Visual C++ 2010 Redistributable Package (x86) to resolve this issue.
Microsoft Visual C++ 2010 Redistributable Package (x86).

I have provided a link on how to fix this error. I would follow step one.

Microsoft Visual C++ Runtime Library Runtime Error Fix.


Hope this helps.

Thank you for posting on the HP Forums.
Have a great weekend!


I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation