SCANNER ENVY4523

Christelle76 · ‎05-12-2017

Cannot get my new hp Envy to scan??? please help

greenturtle · ‎05-12-2017

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Christelle76 · ‎05-12-2017

I already did this? I can print fine it's just not scanning and my computer is showing on the printers screen as an option. Perhaps I should uninstall and start again ??

greenturtle · ‎05-12-2017

Hi,

Can you try this alternative software for scan?

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.