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Cannot get my new hp Envy to scan??? please help
Hi,Thanks for using the HP Forums.Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :http://123.hp.com/us/en/Key in your printer model, Operating System and download & install the FULL feature software.Once you have downloaded and installed the FULL feature software, you will be able to print and scan.Hope that helps.
Can you try this alternative software for scan?
HP Scan Extendedftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msiOnce it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"Let us know if that works.
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