• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 10:44 AM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 7 (64-bit)

HP has a history of un-debugged printer software and  has no phone number to report problems. New case in point with new purchase HP OfficeJet Pro 6978 setup. SOMEONE GET THIS TO THE CHIEF OF HP QUALITY ASSURANCE!

 

SERIOUS ERROR on Setup: Website "https://123.hp.com/us/en/devices/OJPRO6978/downloading" has execute file with WRONG NAME. File is "HPEasyStart_5_0_3133_35_exe" with no type. I had to "SAVE AS" and rename to change "... _exe" to "... .exe". It did not download until I did RETRY . Then it worked as an execute file.

 

ERROR: Website www8.hp.com says On-the-Go Print, get HP ePrint app by clicking on "Apple icon DOWNLOAD ON THE APP STORE". BUT App store says "Item Not Available" in US Store. 

 

DEFICIENCY: Printed instructions leave you at unpack and buy ink. Please add information about the features on the screen, how to use, and where to find further guidance and help!

 

There is more - too much for here. Thanks!

2 REPLIES 2

‎05-11-2017 08:56 AM

HP Recommended

Greetings @Steve-S,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No

‎05-11-2017 09:13 AM

HP Recommended

Unless HP just fixed it, it downloads must fine as a .exe file.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.