Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that the printer is slowing very slow and also a spring came out of the printer.
I’d love to help!
I recommend you to try doing a copy and check if the speed is fine.
If the copying is working fine then I believe the speed issue may be related to either the USB cable or the software, because if the printer can copy at a good speed, it can scan at that speed too.
I will recommend that you make sure the printer is plugged directly into a wall outlet to ensure it's getting all the power it needs to scan. If it's already plugged into a wall, or that does seem to change the speed, let's try a few other things.
If you're just scanning a black and white document, choose black over color for scanning as color takes longer as it's looking for more than the black scanning does. I would also recommend that you try a different USB cable with the printer. Most people don't tend to upgrade their USB cables for their printers as most don't come with one any longer, but it's possible if it's an older cable that it could be slowing down the communication.
As you are running Windows, you can also try downloading and running the HP Print and Scan Doctor and see if it has anything helpful to suggest under the Fix Scanning option.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
The_Fossette I am an HP Employee
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