Note on archived topics.
01-14-2009 02:47 PM
Have a photosmart C 3180 all in one the scan does not work, tried to reinstall w/disk after uninstall, copy/print/memory card features wor k
checked all cords/troubleshoot,still no scan
looked at set up in "my computer" checked out the operating properties,etc and I found that on the scan properties feature in the general tab it has as the port it's in \\.\Usbscan0 at 2400x2400 dpi... under the Events Tab it has the following
1. start program
2.prompt which program to start
3.Take no action the first two boxes and text are not bold ( light) this third box has a dot in the box and the text is bold (dark)
it has No Application taken and the next line says Not registered for this event
So my question is how can I get the TAKE NO ACTION box cleared and the dot put back in the START PROGRAM box so the scanner works? It will work if I go to the Wizard in the control panel but that's a pain, it should start when I want to scan like it used to PLEASE HELP,THANKS
03-01-2009 10:04 PM
03-28-2009 11:30 AM
03-28-2009 04:39 PM
I'd like to point out also, that I downloaded an HP C3180 All-In-One suite of software that was supposed to be the cure all (CDA_ExpressOnly_NonNetwork_AmericasEuro1). Didn't work at all. Worthless!
I promise you, if I'm forced to get a new scanner, it will NOT be an HP. I'm looking at an Epson. If I give away my HP, it will be worthless to anyone who gets it.
10-16-2009 07:04 AM
10-20-2009 04:52 PM
I have a couple of questions. Since you are running Vista can you verify if scan is working with either MS-Paint or MS Scan & Fax application. Also are there any errors that are being generated by the software along with a cryptic error code (looks something like-8,6,38, -2820899).
10-29-2009 08:20 PM
Thanks for the reply. Yes, I tried scanning with the paint program and it works. It also scans with Windows Photo Gallery. It now also scans with Hp Photosmart Essential.....Get Images, Select Scanner and then scan. It will not scan with the full Hp Photosmart suite as before. At least it scans!
Is it possible a program like AVG or other malware sniffing program is causing the failure to scan? There are no error codes just a box that says an unexpected error has occurred andthere are three choices that all say to restart the program.....non of the options work.
11-07-2009 07:04 PM
11-16-2009 04:20 PM - edited 11-16-2009 04:23 PM
I'm having a problem where the scanner won't work, i've reinstalled the software twice, and all patches on the website. The settings won't let me select a destination to scan to. And when I go online to chat with HP, I get the following:
We're sorry, but an unexpected error has occurred.
The error has been logged and will be examined for further review.
2009-11-16 23:22:07Z Error on 18.104.22.168: Unhandled exception caught: Error Message: Input string was not in a correct format.
Error Occurred On: /ChatEntry/Chat.aspx
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at System.Convert.ToInt32(String value)
at ChatEntry.Chat.IsIE8Browser() in C:\ASTRO\Chat\Integration\inetpub\wwwroot\ChatEntry\Chat.aspx.vb:line 333
at ChatEntry.Chat.Page_Load(Object sender, EventArgs e) in C:\ASTRO\Chat\Integration\inetpub\wwwroot\ChatEntry\Chat.aspx.vb:line 164
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
It's really annoying me because I've used the printer/scanner with this computer before. It's vista home premium O/S. Did anyone resolve this ever?
12-06-2009 12:15 AM
I have the same problem as everyone else. I use a Mac and for the first time I wanted to try scanning something today. When I opened up Hp Scanner, it said that I wasn't connected to a scanner even though my usb cord was in (I tried plugging and replugging several times) The thing is I have another problem too.
When I first set up the software the problem was with the setup assistant. The setup assistant prompted me to select my printer from a drop down menu except it was empty. I plugged the usb cord in, no change. I suppose this might be because my I got errors for the hp trap something saying that it shut down unexpectedly. I tried rebooting it as well as putting it under applications that open as soon as you log in but nothing worked. This didn't really affect me since I only printed in the past but I really want to scan something and this is getting on my nerves. Somehow I think that my printer recognizes my laptop because my laptop can transfer data to the printer and print something but my laptop does not recognize my printer therefore the scanning data will never reach my laptop...
If anyone has a soulution please tell me.