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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2017 03:37 PM

HP Recommended
Product: HP Officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

2017-02-28.png

3 REPLIES 3

‎03-01-2017 02:22 PM

HP Recommended

@ICR16

 

This is a great location to get assistance! I read your post and see that you are unable to scan to your computer. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • How is the printer connected to the computer, wired or wireless?
  • Did you do any hardware or software changes recently?

Meanwhile:

  • Restart devices and check driver scan settings.
  • Turn off the printer.
  • Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.
  • Close all running programs on your computer, and then shut down the computer.
  • Turn on the printer.
  • Turn on the computer.

Click here and follow steps 2 to perform further troubleshooting steps

 

Let me know how it goes.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-03-2017 03:32 AM

HP Recommended

The printer is being replaced under warrenty. This is the second time this has happened so I am concerned there is an under lying problem with this model of printer. Can anyone confirm this or am I just unlucky? The printer continues to print but does not scan or copy.

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‎03-03-2017 07:27 AM

HP Recommended

@ICR16

 

Thanks for the reply.

I appreciate your effort on trying all steps.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well.

  • Run the Print and Scan Doctor.
  • Uninstall and reinstall the printer software.
  • Check Windows Image Acquisition settings.
  • Temporarily disable firewall software on the computer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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