Scan and Copy on HP 4650 Not Working

[Sue_Dog_Mom]

I have had an HP 4650 for almost 3 months now and still can not scan or copy anything.  When I try to copy, all that prints is an entire page of black lines prints, hence wasting a bunch of ink.  When I try to scan, the screen image shows the scan is the same as the copy; a page of black lines.  Printing works fine.  I have used the HP doctor and it says that all is fine, but when I do a test scan, i still get the page of black lines.  HELP!  I have already uninstalled and reinstalled the software.  I have tried it via USB and also via wireless with the same results.   I'm sick of wasting time on this problem.  

[greenturtle]

Hi,

Thanks for using the HP Forums.

Seems from your description of scan and copy (having the same results) that the scanner is defective.

Please contact HP for a replacement.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Hope that helps!