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warf1
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Message 1 of 2
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Scan driver is unable to communicate with the product

HP Recommended
Deskjet F4500 series
Microsoft Windows 7 (64-bit)

I have an HP Deskjet F4500 All-in-One Printer series thankfully I created a restore point just before installing this driver set. My scanner and the scan Doctor says the driver is unable to communicate with the product. I connect wirelessly and when i open the printer webpage I can webscan and drag the scanned copy to my desktop just fine. I rolled back to my previous restore point and my scanner started working again. I tried the DJ_AIO_06_F4500_USW_Full_Win_WW_140_175-4.exe file that your site recomends I use. Again and again it broke my scanner. I rolled back to the restore point and again it started working.

 

please will you be fixing this problem?

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @warf1

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the driver.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

I recommend you to update the firmware of your printer. Follow the steps in the below article to update the firmware.

 

http://hp.care/2q4kY6E

 

Once the firmware updates, I recommend you to install the driver and check if it helps.

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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