• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 08:04 PM

HP Recommended
Product: HP Envy 7640
Operating System: macOS 10.12 Sierra

Cannot scan from HP Envy 7640 to MacBookPro. Wireless connection

1 REPLY 1

‎05-10-2017 12:00 PM

HP Recommended

@TEXAMIGO

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to scan from HP Envy 7640 printer. I would like to help you out with this issue today.

  • Confirm if the issue is also printing-related.
  • Restart devices and check driver scan settings.
  • Check the network and printer connection status.
  • Check third-party firewall software settings.
  • Remove and re-add the printer.
  • Uninstall and reinstall the printer driver and software.
  • Reset the print system.

Click here and refer the document for further troubleshooting steps.

 

Let me know how it goes.

 

Cheers,

 

Sandytechy20
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.