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Honor Student
Posts: 2
Member Since: ‎08-11-2013
Message 1 of 6 (6,275 Views)

Scan not working "No Computer Found"

[ Edited ]

I have a mac, running Mac OS X 10.6. I have succesfully installed the wireless printing function of my HP 3522 printer. However, when I try to scan from the printer it reads "No computer Found" on the printer screen. 

 

I have tried all of the help solutions listed on the forum: http://support.hp.com/us-en/document/c03569738

 

But I hit different problems with each solution listed. Example: Solution 2 from above link: In my HP Utility window (step 7) there is no "scan settings" listed.   In Solution #4: I can't locate a "Hewlitt-Packard" folder anywhere on my computer, and there insn't an unistall HP Printer option listed in the Application menu.  

 

Help! I can't scan!  Smiley Happy 

 

 

 

0 Kudos
Grad Student
Posts: 228
Member Since: ‎04-14-2010
Message 2 of 6 (6,257 Views)

Re: Scan not working "No Computer Found"

Hi

It seems that you do not have all the software components installed.

Please try this package:

http://ftp.hp.com/pub/softlib/software12/COL42576/al-103382-2/Deskjet-3520-series_v12.23.0.dmg

Honor Student
Posts: 2
Member Since: ‎08-11-2013
Message 3 of 6 (6,243 Views)

Re: Scan not working "No Computer Found"

Thank you! That worked! I'm up and running with printing and scanning.

Honor Student
Posts: 2
Member Since: ‎09-22-2013
Message 4 of 6 (6,204 Views)

Re: Scan not working "No Computer Found"

Do you have the link for the Envy 4500, Mac OSX 10.6? I have the same problem. Thanks!

Retired
Posts: 2,122
Member Since: ‎09-04-2013
Message 5 of 6 (6,184 Views)

Re: Scan not working "No Computer Found"

Hi reefbreak,

 

Thank you for your post. I have been able to locate drivers for your Envy 4500 with Mac OSX 10.6. Click here to be able to go to the Support and Driver page on HP.com. This will take you right to the download page for the drivers that you need.

 

Please let me know if this has resolved your issue

I worked on behalf of HP
Honor Student
Posts: 2
Member Since: ‎09-22-2013
Message 6 of 6 (6,180 Views)

Re: Scan not working "No Computer Found"

Thanks, but no, it didn't work. I did find the answer, though. HP requires that you register for that feature to work. Shameful, but that's the only thing that worked. No more HP for me after this.
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