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12-04-2012 11:16 AM
I have a HP Officejet Pro 8600 Plus.
I've been using this printer for several months. Now am getting an ERROR message when I try to scan to email that it "cannot connect to server. check server name and address"
I'm not sure how to check this. We can all still print remotely via the internet connection.
Anyone have any ideas?
12-04-2012 12:32 PM
Do you have any internet security or firewall software on your system such as Norton, McAfee, BitDefender, F-Secure, etc.?
Also, if you're using Windows Vista or Windows 7, I believe you have to have a username and password setup on your computer thru Control Panel>User Accounts in order to successfully complete the Scan to Email and/or Scan to Network Folder setup.
Show support by clicking the blue Kudos star in the post that resolved your problem. Doing so will help other forum members find their solutions too.
12-04-2012 01:19 PM
The emails and passwords have been correctly set up and usable for the last 4 months. It just quit working this week. I also cannot access the HP Printer Assistant link thru the HP icon on my computer. It's there, it just won't open.
I tried to reinstall the driver via the CD that came with it. It didn't do anything.
As I mentioned, we can still print remotely via our wireless connection - so the connection it good.
Thank you for your suggestions, but I'm still not sure what else to do.
12-04-2012 02:48 PM
Thanks for the info.,
Did you recently change your operating system or network router that started to cause this error?
You may also need to change the printer DNS settings manually - http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-8500-Scan-to-Email-setup-cant-conne...