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Scan to Email

HP Recommended
HP Officejet Pro 6835
Microsoft Windows 7 (64-bit)

I received an email:

Welcome to HP Scan to email.

Your printer user name is:

 

Your PIN is:

 

You will need this PIN to access your Scan to Email service from the printer.

Thank You, HP

 

Then 4 min. later I got this email:

 

Dear Scan to Email User, Your request to reset your PIN for the HP Scan to email service was successful. The new PIN for your username ........................is ........... You will need this new PIN to access your Scan to Email service from the printer. Regards, HP Team

 

I did not request access to Scan to Email, nor did I request to reset the PIN.

 

Can you tell me what would have caused this and if there is something I need to do?  If someone was trying to send me a scan to email would this occur?  When I want to email a scan, I scan to pdf and attach it to the email.

 

Thank you for your help.

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greenturtle
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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Forums.

 

Seems a bit suspicious that you would receive such an unsolicited mail, especially if you did not setup Scan to Email.

 

We have reported this.

 

In the meantime,  do Beware of fake HP Support

 

Spoiler
Be alert for scammers who may be posing as HP representatives and only call numbers from people who have a label next to their screen name. If you think you have received a fake HP Support message, please report it to us by clicking on the blue “Report Inappropriate Content” button above the message. Thank you!
Do not reveal your serial numbers, passwords, email addresses etc to anyone unless you have contacted for HP support.
 
Thanks.

 



I am an HP Employee
Although I am speaking for myself and not for HP.
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