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‎04-29-2017 10:17 AM

HP Recommended
Product: HP OFFICEJET PRO 8710

Hello,

 

I am trying to set up the scan to email option on my printer through the web and it says I need to upload some kind of certificate. I don't know how to proceed and would like some assistance. 

 

Thank you.

1 REPLY 1

‎04-29-2017 10:39 AM

HP Recommended

Hi @fatimav,

When you set scan to email profile for your printer from the printer hoepage you have a checkmark to request server's certificate option... uncheck that box and perform the test again, then check for any difference.

 

The Certificate request option is more intended for organizations self SMTP servers, not for public servers such as Hotmail or Gmail..

 

Please let me know of any further problem you may experience,

Shlomi



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