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Student
Posts: 1
Member Since: ‎06-02-2013
Message 1 of 2 (368 Views)

Scan to email on Photosmart 7520

Hello! I am having a problem with my Photosmart 7520. I have always been able to scan to email in the past, but tonight when I tried, I select SCAN, then EMAIL, then select the correct email address, enter my PIN, then select document. I then get an error that reads, "Server Connection Error: Unablet o connect to Web Services. Confirm Internet Access and try again.". I am sure that the printer is connected to the internet, as it allows me to print from web apps, etc. However, I even after software update, restart, and multiple attempts, I am unable to get it to scan to email. Any ideas? Thank you!

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Regents Professor
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 2 (345 Views)

Re: Scan to email on Photosmart 7520

Hi Kelly42,

 

I understand that your scan to email app is not working.  I have a couple of questions for you.

 

Does ePrint work?

 

Do any of the other apps work on the front panel of your printer?

 

Have you made any changes to your network? 

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