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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Spschieffelin
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Scan

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Hp5745
Mac OS X 10.11 El Capitan
I'm scanning to my email, and I receive the HP scan email but no attachments. This is a new issue, any ideas what is happening?
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greenturtle
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Hi,

Thanks for using the HP forum.

 

Were you trying to scan from the printer front panel or using the HP Scan software?

 

Which email client are you using? Hotmail Outlook, gmail etc?

 

We just tried scanning from the printer front panel to hotmail and the attachment was there. Similarly, we tried "Scan to email" using the HP scan software and the attachment appeared on the Outlook client as well.

 

Would suggest if possible to try scanning to another email client, e.g. yahoo or hotmail?

 

Alternatively, you could use the printer Front Panel and select "Scan to Memory Device" (USB Thumbdrive) and attach it as a file to your email.

 

The scanned document would be under "HPSCANS" folder on your Memory Device.

 

Hope that helps.

 



I am an HP Employee
Although I am speaking for myself and not for HP.
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Spschieffelin
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It's gmail
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greenturtle
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Hi @Spschieffelin

 

Thanks for the info. Will forward this to the relevant teams for investigation.

 

In the meantime, in order to not affect your productivity, could you try the using Scan to Memory Device?

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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