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fishhoffman
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Message 1 of 2
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HP Recommended

Scan

HP 8600
Microsoft Windows 8 (64-bit)

My printer will only scan from the glass and not from the top tray.  Is there a setting I need to change?

Also, I used to be able to scan as a PDF, now it will only scan as a jpeg.

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Message 2 of 2
121
Flag Post
HP Recommended

Scan

Hi,

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Download and save the FULL feature software (do not install it online)
2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software


Hope that helps!

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I am an HP Employee
Although I am speaking for myself and not for HP.
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Note on archived topics.

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