The HP Community is here for you.
02-25-2013 09:43 AM
05-08-2013 02:20 PM
Sorry you are having issues with the upgrade process.
I have a workaround to the issue you are seeing that may help.
- Open the setup_HPTwain_5000_14-5.exe archive using 7-Zip
- Extract the hpdrv folder to your local system
- Run setup.exe from the hpdrv folder
- When prompted, select repair
- During the installation, you may receive a dialog that states "missing inf/cat file", select ok, you can ignore this warning, let the installation complete.
- after software installation completes, either power cycle the scanner, or disconnect/reconnect the USB cable.