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ICR16
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Scaning

HP Recommended
HP Officejet 7612
Microsoft Windows 10 (64-bit)

Scanning with HP Officejet 7612 starts gets halfway through the process displaying the scan and then comes up with a message beginning "Scanner communication cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly." The message is much longer and I have attached a screenshot. 

 

2017-01-31.png

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greenturtle
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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you restart the printer and PC and try again?

 

We'd suggest you try to use a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works



I am an HP Employee
Although I am speaking for myself and not for HP.
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