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Tutor
Posts: 7
Member Since: ‎03-10-2010
Message 1 of 9 (11,133 Views)

Scanjet 4890 & Windows 7 (64bit)

Just replaced my computer but I haven't been able to install the software for my Scanjet 4890.  I receve an error message (fatal error msi.hpg.4850).  Anyone have a solution?

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Teacher
Posts: 282
Member Since: ‎10-20-2009
Message 2 of 9 (11,118 Views)

Re: Scanjet 4890 & Windows 7 (64bit)

joex398,

 

The Scanjet 4890 is not supported on Windows 7 (link). 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01909569

 

There are other posts about using XP-compatibility mode to support older scanjet models.

 

link-http://h30434.www3.hp.com/t5/Scanning-faxing-and-copying/HP-Scanjet-4300C-compatibility-with-Windows...

 

link-http://h30434.www3.hp.com/t5/Scanning-faxing-and-copying/Windows-7-64bit-Scanjet-4300c/m-p/190600

 

 

 

 

I work for HP, but these words are mine alone.
Teacher
Posts: 282
Member Since: ‎10-20-2009
Message 3 of 9 (11,109 Views)

Re: Scanjet 4890 & Windows 7 (64bit)

joex398,

 

Here is a thread that shows how to install the Vista drivers on Win7 using Vista compatilbility.  Most people seem happy with that solution.  Unfortunately, the thread starts with a negative tone.

 

link--http://h30434.www3.hp.com/t5/Scanning-faxing-and-copying/Window-7-HP-and-Microsoft-fail-to-deliver-o...

 

I work for HP, but these words are mine alone.
Student
Posts: 1
Member Since: ‎11-27-2010
Message 4 of 9 (10,641 Views)

Re: Scanjet 4890 & Windows 7 (64bit)

Yes, this does work . . . thanks.

 

But I still find it frustrating that I have a top of the line HP scanner, which is relatively new and which I use a lot, that is not natively supported by my new Windows 7 environment.

 

Bob St John

Student
Posts: 1
Member Since: ‎08-28-2012
Message 5 of 9 (9,147 Views)

Re: Scanjet 4890 & Windows 7 (64bit)

I had to replace my computer and windows 7 will not install the software

Student
Posts: 1
Member Since: ‎09-22-2012
Message 6 of 9 (9,091 Views)

Re: Scanjet 4890 & Windows 7 (64bit)

I have Windows 7 as my operating system. My HP ScanJet 4890 was not compatible with this. This just made me sick. HP told me to install the full program for windows vista seven 64-bit. In small print it said that I should unplug the USB port be installing this program. Once I did the programs installed successfully. I am so tickled. Thank you HP for, helping us all through this. Good flatbed scanners are getting hard to find.

 

before I tried this workaroundI purchased two Epson scanners that I have returned. They are so on inferor to HP.

 

Thank you HP for helping us out. I hope the updates will keep coming.

Student
Posts: 1
Member Since: ‎10-07-2012
Message 7 of 9 (9,041 Views)

Re: Scanjet 4890 & Windows 7 (64bit)

I have followed all of the steps for installing the full software package for the Scanjet 4890 on my Windows 7 64-bit machine.  None of them work..  The installer gets as far as extracting the files, then just disappears.

 

Can anyone help!  I love this scanner and don't want to replace it.

Honor Student
Posts: 4
Member Since: ‎10-19-2012
Message 8 of 9 (8,951 Views)

Re: Scanjet 4890 & Windows 7 (64bit)

What worked for me to use my HP 4890 scanner on Windows 7 64-bit was to install HP's full featured program using Vista compatibility mode. 

 

Got to http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=447377&p...  Print the instructions and then go back and reenter the web site, selecting your operating system as Windows Vista 64-bit.  Follow the instructions you printed earlier. 

 

I think HP did a poor job of authoring their support document.  You must tell their web site that your operating system is Vista 64-bit but first you need to get the instructions for Win 7 64-bit.

 

Best of luck!

Student
Posts: 1
Member Since: ‎08-06-2013
Message 9 of 9 (7,888 Views)

Re: Scanjet 4890 & Windows 7 (64bit)

download software from hp and save it

open downloads right click on it and and left click on troubeshoot compatibility and follow what it tells you to do

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