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05-15-2017 08:14 AM
I' ve installed "El Capitan" on my Macbook PRO 15"
I have a multifunction HP LASERJET m1522n
the Printer is ok
but I'm not able to use the Scanner;
there is a solution?
thanks a lot
05-16-2017 02:21 PM
Hello, @alenis - Greetings!
Thanks for accessing the HP Support Forums for extra support! I see that you are experiencing trouble while scanning after updating to Sierra. I will do my best to assist you with this issue 🙂
I would suggest you use “HP Easy Scan” so that you can scan from your computer. HP Easy Scan is a free app from the App Store with tools to scan documents and photos to a Mac running OS X 10.9 or later. Please install it here: http://apple.co/2lsPpwU
Also, check http://hp.care/2d75fhX to get detailed instructions to scan and also to change the settings while scanning.
Please let me know whether that works for you. Thank you!
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am not an HP Employee
05-16-2017 04:44 PM
I've Tried with the Easy Scan Software,
I' ve downloaded the drivers from this link : https://support.apple.com/kb/DL1888?locale=it_IT
and I've installed these, but it doesn't work.
El Capitan look the printer but not the scanner. El Capitan doesnt' find any scanner
and here, https://support.apple.com/it-it/HT201465
I see that there is no support for the scan in El Capitan for the HP Laserjet M1522n
05-16-2017 05:39 PM
It looks like you were interacting with @Dvortex, but he is out for the day & I'll be glad to help you out,
I'm the Riddle_Decipher & I'm at your service.
I understand the printer doesn't support the El Capitan version of MacOS, however, here's the workaround:
Please download and install the HP Easy Scan App to see if that will allow you to scan from the ADF. Use the HP Easy Scan App.
HP Easy Scan
If an item is loaded into the ADF, HP Easy Scan automatically defaults to the ADF as the source. To manually select the ADF, open the Presets menu, select Edit Settings, then select Document Feeder from the Source menu.
Apple Image Capture
In the Scan Mode menu, select Document Feeder.
If an item is loaded into the ADF, HP Scan automatically defaults to the ADF as the source. To manually select the ADF, click Scan, click Show Details, select Document from the Type menu, then select Document Feeder from the Source menu.
I also suggest using the Apple Scan while you wait for the HP software to be updated. You can use the following link to confirm your printer is still compatible with your OS: Printer and scanner software for MacOS Sierra, El Capitan, Yosemite, and Mavericks.
For related links, please click here.
Also, try installing this firmware upgrade to fix this issue: Click here to download
Let me know how that works out, keep me in the loop and Good luck! 😉
I am an HP Employee
05-17-2017 12:16 AM
I've installed Easy Scan; but the software doesn't see the scanner; in the menù where there is the scanner list is empty.
I've installed the firmware
and the printer works, but not the scanner.
in the list of the supported device by El Capitan, I see my HP Laserjet M1522n, but only as a printer and not as a scanner
05-18-2017 08:20 AM
05-18-2017 04:24 PM - edited 05-18-2017 04:34 PM
I' ve found two solutions here:
the first is to change the name version of IOS, but it can be dangerous;
the secondo is to install in another way the upgrade of HP Driver.
here the actions of the second:
1. Download the HP-LaserJet-M1522-MFP-series_v1.5.0.DMG file.
2. Double click to open.
3. Drag and drop the HP LJ M1522 MFP series v1.5.0.mpkg file to desktop. (Very important)
4. Right click on the copied file → Show package contents → Contents
5. Open distribution.dist file in a text editor.
6. Locate and delete this line → <installation-check script="pm_install_check();"/>
7. Save the file. Now try to install .
05-18-2017 05:31 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee