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natcomp3
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HP Recommended

Scanner Error 16 HP laserjet pro 400 mfp M425

HP laserjet pro 400mfp M425
Microsoft Windows 8 (32-bit)

Good day

 

I have 2 Hp laserjet 400mfp one of them had an error i was trying to fix and i tried to test the control panel on the 2nd one (which was working fine.) I opened the left cover removed the scanner unit and the control panel put what turned out to be the faulty control panel tested put everything back together now i get get scanner error 16 on the 2nd (working) printer. I have checked and rechecked all connection.. swopped formatter boards and the error persists. I have swoped scanner units as well and the other scanner unit (from printer 1) works perfectly. I checked the service manual and no scanner error 16 is recorded. SOS

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Scanner Error 16 HP laserjet pro 400 mfp M425

natcomp3
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HP Recommended

Scanner Error 16 HP laserjet pro 400 mfp M425

Thank you. IT turns out it was the cable leading to the ADF that had a slight tear in it. Is it possible to purchase just the cable from HP or an HP dealer.

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