I am trying to scan to email, and when the 1 page document is fed through I get a message saying "document feeder was not able to pick up on the origional. Load orignal into document feeder and try again. "
I find it odd to have such a message right after the document is fed through. I have tried to scan directly using the glass but there is no option for this. As soon as I press the scan button it goes direcly to "source, automatic feeder". HELP!
Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are “document feeder was not able to pick up on the original” on HP Officejet 8710 printer. I would like to help you out with this issue today.
Check the paper pick roller position.
Check the paper, and then reload it.
Clean the ADF rollers and the separator pad.
Reset the printer.
Click here and follow the document to perform above steps.
Let me know if that works.
Sandytechy20 I am an HP Employee
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.