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‎04-21-2017 01:44 PM - edited ‎04-21-2017 01:58 PM

HP Recommended
Product: hp 8500a officejet pro
Operating System: Microsoft Windows 10 (64-bit)

Scanner driver missing for hp 8500a officejet pro printer. This happened after the windows 10 anniversary update last year. Printer works fine but can't scan.

2 REPLIES 2

‎04-21-2017 02:50 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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‎04-22-2017 01:31 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Apologies for juping in here.

 

Can you try this alternative scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
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