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Top Student
Posts: 5
Member Since: ‎04-26-2011
Message 1 of 12 (9,599 Views)
Accepted Solution

Scanner not detected

I purchased a computer with windows 7  my j6480 prints but it does not scan. I downloaded the driver from your web site but on windows fax and scan I get an error box that no scanners are detected.

0 Kudos
Accepted Solution

Re: Scanner not detected

It sounds like the proper HP drivers are not installed.

try uninstalling what you currently have and running the install with the drivers from: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79309-1&lc=en&dlc=en&cc=us&product=3635378&sw_lang=&os=4062

 

Reply to the post if you still need help. 

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Top Student
Posts: 5
Member Since: ‎04-26-2011
Message 2 of 12 (9,596 Views)

Re: Scanner not detected

i tried to download the HP Scan Diagnostic Utility but it says :NO SCANNERS INSTALLED"

Teacher
Posts: 133
Member Since: ‎04-13-2011
Message 3 of 12 (9,592 Views)

Re: Scanner not detected

It sounds like the proper HP drivers are not installed.

try uninstalling what you currently have and running the install with the drivers from: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79309-1&lc=en&dlc=en&cc=us&...

 

Reply to the post if you still need help. 


I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos

Make it easier for other people to find solutions, by marking my answer with Accept as Solution if it solves your issue.
Top Student
Posts: 5
Member Since: ‎04-26-2011
Message 4 of 12 (9,590 Views)

Re: Scanner not detected

How do I uninstall the drivers?

 

Teacher
Posts: 133
Member Since: ‎04-13-2011
Message 5 of 12 (9,586 Views)

Re: Scanner not detected

The best way whould to go through the windows control panal and us programs and features to uninstall.


I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos

Make it easier for other people to find solutions, by marking my answer with Accept as Solution if it solves your issue.
Top Student
Posts: 5
Member Since: ‎04-26-2011
Message 6 of 12 (9,583 Views)

Re: Scanner not detected

ok

Teacher
Posts: 133
Member Since: ‎04-13-2011
Message 7 of 12 (9,580 Views)

Re: Scanner not detected

if you need more help please reply to the post here.


I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos

Make it easier for other people to find solutions, by marking my answer with Accept as Solution if it solves your issue.
Top Student
Posts: 5
Member Since: ‎04-26-2011
Message 8 of 12 (9,563 Views)

Re: Scanner not detected

THANK YOU!!!!

Student
Posts: 1
Member Since: ‎05-06-2011
Message 9 of 12 (9,467 Views)

Re: Scanner not detected on iMac

We recently got a new iMac 3.2Ghz Intel Core 13 computer and have no problem printing, but the scanner portion is not detected with the HP Photosmart 309a. I have re-installed the most current software found on the HP website. Our previous computer was a G4 and there were not any problems.

Student
Posts: 1
Member Since: ‎05-06-2011
Message 10 of 12 (9,464 Views)

Re: Scanner not detected

my printer and copier work fine but my scanner keeps stating that it is offline i dont understand because all it said was to load the disk and intall should that not have intalled everything
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