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Tutor
Posts: 13
Member Since: ‎12-29-2009
Message 1 of 2 (800 Views)

Scanner not recognized

I'm trying to scan using c4480 scanner/printer attached to a MacBook Pro using OS 10.5.x.  When I try to open the "HP Scan Pro" software I get a message saying "scanner could not be initialized (scanner cannot be found)".  I am able to print so I know there's a connect between the printer and computer.  How do I troubleshoot this?

 

Bonus issue - I am able to print, but color doesn't seem to work; only B/W.  Would this be a problem with color printer cartridge?

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Student
Posts: 1
Member Since: ‎11-20-2011
Message 2 of 2 (455 Views)

Re: Scanner not recognized

  I get the following message when I try to scan on Photosmart c4480.  I have uninstalled and reinstalled the driver.  Help!!

 

Scanner could not be initialized scanner not found

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