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Top Student
Posts: 9
Member Since: ‎04-01-2013
Message 1 of 18 (243 Views)

Scanner not recognized

I am using an HP 8250 on a WIN 7 64-bit machine.  It has been working well for quite a while.  Now, however, I get the following message:  "error interacting with scanner:  the selected scanner was not found."  I tried uninstalling & reinstalling the driver.  Can anyone offer some ideas?

Thanks, JSK999

0 Kudos
Regents Professor
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 18 (226 Views)

Re: Scanner not recognized

 

Hello,

 

I see that you're having an issue with printer not being able to interact with the scanner. I would suggest updating the adobe reader and then try scanning again. 

 

Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

 

Please let me know the outcome. 

 

Thanks!

 

Top Student
Posts: 9
Member Since: ‎04-01-2013
Message 3 of 18 (225 Views)

Re: Scanner not recognized

Thanks, but I think it must be something else.  I'm using the latest version of Adobe Acrobat, not the Reader.  The Windows "Fax and Scanning" function doesn't recongize the printer either.  Any other thoughts?

Regents Professor
Posts: 5,461
Member Since: ‎09-16-2011
Message 4 of 18 (224 Views)

Re: Scanner not recognized

[ Edited ]

 

OK, Acrobat is Adobe Reader, do you have the latest adobe reader? 

 

Also, try using paint to scan and let me know the outcome to this.

 

 

Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
I really appreciate it!
 

Thanks!

 

Top Student
Posts: 9
Member Since: ‎04-01-2013
Message 5 of 18 (217 Views)

Re: Scanner not recognized

Yes, I have the latest version.  "Paint" doesn't recognize the scanner either, nor does "Windows fax and scan."  What next?  Thanks for your help

 

Regents Professor
Posts: 5,461
Member Since: ‎09-16-2011
Message 6 of 18 (214 Views)

Re: Scanner not recognized

 

OK, I'm assuming you're connecting the printer USB. Please try and add a printer in the windows and faxes folder and let me know if you can scan through paint after this. 

 

Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

 

Thanks!

 

Top Student
Posts: 9
Member Since: ‎04-01-2013
Message 7 of 18 (205 Views)

Re: Scanner not recognized

Yes, USB.  I still can't scan through paint, and in the devices section it says:  Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

 

This is after I re-loaded the driver

Regents Professor
Posts: 5,461
Member Since: ‎09-16-2011
Message 8 of 18 (202 Views)

Re: Scanner not recognized

OK, are you able to print? 

 

 

Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
I really appreciate it!
 
Top Student
Posts: 9
Member Since: ‎04-01-2013
Message 9 of 18 (199 Views)

Re: Scanner not recognized

Yes, printing is no problem.  Thanks

Regents Professor
Posts: 5,461
Member Since: ‎09-16-2011
Message 10 of 18 (190 Views)

Re: Scanner not recognized

 

 

Please remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
I really appreciate it!

 

OK, is this the printer that you have?

 

Thanks!

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