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Avinashaaaa
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Message 1 of 8
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Scanner scanning documents but showing Blank white screen

HP Recommended
Laserjet M1136 MFP
Windows 8.1

When I click on scan,The status is showing as in progress,then the preview is not showing any image just showing blank white color.

 

though the scanning is done,Document is not scanned,just showing white blank color

 

 

OS:windows8.1

Printer name:Laserjet M1136 MFP

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Gemini02
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Message 2 of 8
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Hi @Avinashaaaa,

 

I see by your post that when you scan the preview is blank. I would really like to be able to help you resolve this issue.

 

Temporarily turn off any Antivirus Software, just to make sure it isn't interfering with the communication.

 

Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?

 

You might need to uninstall and reinstall the printer software.

 

What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)

 

Please let me know if you require any additional assistance.

 

Have a fantastic day!
Thank You.

Gemini02

I work on behalf of HP

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Avinashaaaa
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I reinstalled printer software,disabled anti virus,I installed and ran print and doctor software.
No errors,the document scanned successfully.but the scan jpg/pdf is blank and white.
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Gemini02
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Hi Avinashaaaa,

 

Try and make a copy to see if you get a blank page.

 

Were you trying to scan from the ADF or the glass?

Make sure there isn't a paper on the ADF and the glass at the same time.

Try scanning from the other one to see if you have the same results.

 

I would do a hard reset if you are still having issues.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.

 

The scanner mechanism bulb might not turn on when trying to scan, copy, or fax.

There are two main causes for this issue:

It could be the scanner bulb temperature is too low or there is an internal or external electrical malfunction.

 

Please keep the scanner lid open and then press the copy button.

Check if the scanner bulb glows.

Also to see if the scanner moves freely across the glass.

 

Let me know the results.

 

Thank You.

 

 

 

Gemini02

I work on behalf of HP

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Avinashaaaa
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After pressing copy,Scanner is moving freely and bulb is glowing.but the document is not printing.
Please help.
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Gemini02
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Thanks for providing that information Avinashaaaa .

 

Since the printer won't even copy, it looks more like a hardware issue then software related now.

 

Here is a document for not being able to scan or copy.

A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thank You.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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nigew
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removed

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Ezechimere
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I tired shutting it down for 2minutes and it worked. It started scanning

 

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