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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2017 06:07 PM

HP Recommended
Product: Scanjet 5590
Operating System: macOS 10.12 Sierra

Hi all

 

Recentlly uopdated from a three year old MacBook Pro to a new MacBook Pro but now the scanner is not visible to any app. that takes in scans.

 

Both machines are running the latest OS X – 10.12.4.

 

On the old machine I could scan in directly using either Acrobat Pro or Image Capture. On the new machine I ran the HP Easy Start app, which seemed to recognise that I had an HP ScanJet 5590 and installed HP Easy Scan. However, in the test part of the installation it could not communicate with the scanner.

 

I clicked on About This Mac and from there ran a full System Report, which  correctly showed the ScanJet 5590 connected via a USB port.

 

Therefore I think it must be a driver problem.

 

Anyone got any ideas, please?

 

Thanks

 

M 

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