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zappa901
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Scanner won't connect!

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My new iMac (OS 10.6.4) is connected to a new HP Officejet 4500 Wireless all-in-on unit and the scan feature will not work.  Print and fax functions work OK.  I am connected using a USB cord.  Apparently the computer and the unit can't speak to each other.  I tried scanning through Preview and Image Capture and that won't work either.  

 

I connected my MacBook (OS 10.5) to it and the scanner works OK with it.  What am I doing wrong?  I installed the newest driver from the HP web site.

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Kucho7668
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Same issues here!  Can't connect to scan, though it did work once...not sure why it won't connect and has errors now.

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pamela1970
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I am having the same issues.  Scanning function worked just fine before I updated my Mac OS to Lion.  I can print but I can't scan.  I have uninstalled and reinstalled HP software.  I have tried updating software through HP and that failed.  I have looked for updates in Apple software updates and that has failed.  If I don't get resolution on this I'll will buy a new printer and it will not be HP.

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pamela1970
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Of course I post and the next thing my computer requires is an Apple Software update.  The HP update was in it and the scanner now works.  Thank you.  I was hoping I could count on HP and Apple to work together on this as I have used both products for years. 

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