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rroberts1
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Scanners

HP Recommended
HP OFFICE JET PRO 8710

Just got a new printer. I can't get the scanner to scan to my computer. What do I need to do.

 

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greenturtle
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HP Recommended

Hi,

Thanks for using the HP Forums.  There are 2 steps that you need to do.


1. Can you download and install the FULL feature printer software from HP for your operating system:


The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

2. How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer


How to use "Scan to Computer" properly

 

For more scanning tips, click here.

 

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
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