I start the scan from the computer. The scanner then starts the scan procedure, but after a while it stops. Message on printer screen is "scanning" and a rotating circle. It will not recover. I tried also to start the scan from the scanner. The scanner is activated in the computer. Same thing happen - scan starts and after sort of one pass it just stops and will not continue.
The software is updated to the latest version. I have tried HP print and scan doctor - same result - in the test procedure it starts the scan and than stops and just sits and does nothing. I had to kill the application. It is not possible to do abort ot close.
I have also tried to make the printer powerless and restart it and the same with the PC. Does not help. The printer is one year old. The problem has occured occasionally in the past and then pulling the power plug and restart has helped - but now totally stuck.
It is not possible to make a copy either. It is doing the same as when I am scanning. It is doing one pass over the surface and then stops and notihing more happens. I suspect it is something with the hardware.