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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2017 09:48 AM

HP Recommended
Product: Officejet pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Just bought a 7740 to replace an antiquated unit.  The product sheet says one can scan into a number of file formats: bmp, jpg, png, tiff, rtf, but the "full" featured software only allows scanning into jpg.  Is there a way to unlock scanning into other file formats?  Or, has HP removed this capability?

 

I have tried using the drop down menu for scanning photos, jpg is the only choice

I have tried using the drop down menu for documents: pdf is the only choice

There appear to be no options on the printer control panel for changing the file type to scan into.

 

This should not be this difficult.

 

4 REPLIES 4

‎05-04-2017 10:56 AM - edited ‎05-04-2017 11:32 AM

HP Recommended

 

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

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‎05-04-2017 11:28 AM - edited ‎05-04-2017 11:35 AM

HP Recommended

Hi,

From the HP Scan software select Everyday Scan, this will allow selecting any of the required file formats.

 

The other shortcuts such as Save as PDF or Save as JPEG are only intended for the specific formats as their name.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-04-2017 11:32 AM

HP Recommended

@ShlomiL

 

Wow, learn something new everyday!

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‎05-05-2017 05:18 AM

HP Recommended

Thank you all for the replies.  Apparently once the full featured software is installed the system required a reboot and/or software restart to enable access to the all of the scanner features. 

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