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Carolineb7891
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Message 1 of 2
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Scanning with upgraded HP AiO App

HP Recommended
HP Officehet Pro 8600 Plus
Microsoft Windows 10 (32-bit)

The HP AiO app automatically upgraded today (I did not ask it to).  I have been perfectly happy with the previous version but now I can't 'duplex scan' or 'select all' or 'save' direct to my desktop.  Any ideas?

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greenturtle
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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Forums.  Not sure why that is the case.

 

However, you can use the HP Scan software, have you tried the FULL feature software (where there is a HP Scan)?

 

Please download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

For more scanning tips, click here.

 

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
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