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mwkpcc
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Message 1 of 2
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Scanning

HP Recommended
Photosmart 7525
Microsoft Windows 7 (64-bit)

I cannot scan to computer with either USB or wireless. Have deleted and reinstall software. Ran Printer and Scan Doctor several times.

But still nothing.

Have been using this printer for two years with no problem. Then this week have had problemswith my laptop and my wifes laptop scanning to computer.

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MarcelusWallace
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Message 2 of 2
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HP Recommended
Welcome to the community @mwkpcc,
 
I will certainly do my best to help you, however, I am going to ask that you please let me know some more helpful information to help me research the problem for you.
 
Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result in your reply back to me:
 
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer?
Have you tested hardware functionality (made copies) and do they work successfully?
Have you tried scanning from different programs?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
Did you make any recent changes to your set up (physical move, upgrade, downgrade, new software installed, new router, etc)?
Have you completed all Windows Updates?
Do you see any error messages or codes, and if so, what are they saying and where do you see them?
 
Thank you.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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