Scanning

[balleteacher]

I have lines marking the page lines going down the left side and the bottom of the page when I scan from the document feeder.  How can I resolve this?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Please refer to page 138 on how to clean the ADF rollers.

http://h10032.www1.hp.com/ctg/Manual/c05216524'

Hope that helps!

[balleteacher]

That is not the problem - it is a brand new printer.  I am very upset with HP and I am considering returning the printer.  The phone support line does not work.  And there seems to be no official chat line.  If you know of a number to contact for HP that works, that would be most appreciated. 

[danny-r]

@balleteacher

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.