Please ensure to perform all the steps patiently as it is critical to get the issue resolved. Please note that I am not loading you with a lot of troubleshooting steps. Instead, I am providing more resources and information to your arsenal to deal with the situation better.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
DavidSMP I am an HP Employee
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