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Waters571 Student
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Signed up for Instant Ink with three month deal and got nothing

HP Instant Ink

When setting up my new HP OfficeJet Pro 8710 it came with an offer to sign up for the hpinstantink program.  I filled out the fields including all credit card info and submitted it....and recieved no confirmation or indication that I am enrolled. 

 

When I go to the site, it says I have an account, but it prompts me to buy a package....with no history or me already doing so.

 

What gives?

 

Bill

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HP Support Agent
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HP Recommended

Signed up for Instant Ink with three month deal and got nothing

Hi @Waters571 (Bill), 

 

Thanks for reaching out in regards to your Instant Ink enrollment.  I can help you with that.  

I'm going to ask you private message with your Instant Ink account number or the email address you use to log into your Instant Ink account.  Since this will be a private conversation I'd like you to be aware of HP’s Privacy Policy: http://www8.hp.com/us/en/privacy/ww-privacy.html 

 

As for what you should be selling, I'd recommend speaking to your supervisor and ask them to clarify things.  

 

You can also reach Instant Ink Support via Twitter or Facebook private messaging.  The Twitter/Facebook team are available from 8am ET to 10pm ET Monday to Friday.  You can also reply to one of your Instant Ink emails to open a email conversation with an Instant Ink Support member.  And lastly, but definitely not least, from the Instant Ink landing page there is a chat option.  

 

I will watch for your private message. 

--------------------------
Regards,
Happytohelp
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Regents Professor
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Signed up for Instant Ink with three month deal and got nothing

Hi @Waters571

 

Just checking if this is now resolved?

 

Link to Instant Ink troubleshooter HERE

Top Solutions.jpg

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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