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Since auto update 7520 cannot start web services
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Top Student
Posts: 7
Member Since: ‎03-23-2014
Message 11 of 14 (709 Views)

Re: Since auto update 7520 cannot start web services

Tried this over the weekend. No change.

What is galling here: I was able to connect to web services before the update earlier this month. I don't have any other issues with other devices.

There's a firmware update dated before the March event on the support web page. But when I try to install it I hpcommunicator crashes in the httphandler.dll. I tried using a usb connection - same issue. i would expect this crash is related to a conflict on my laptop, but I'm still in the same spot: I have much less than I paid for since the update. And, of course, it's out of warranty. At this point, this is my last hp printer.
Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 12 of 14 (694 Views)

Re: Since auto update 7520 cannot start web services

Let's reset the printer back to factory:

 

1. Setup > Tools > Restore Factory Defaults.

 

2. You may have to re-connect the printer to your wireless network (Setup > Wireless > Wireless Setup Wizard).

 

3. You also may have to re-enable Web Services.

I am employed by HP

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Top Student
Posts: 7
Member Since: ‎03-23-2014
Message 13 of 14 (683 Views)

Re: Since auto update 7520 cannot start web services

It was worth trying.

The printer seemed to reset (affirmative message after resetting.). The wireless settings persisted, and I didn't have to reconnect. But attempting to initialize web services resulted in the same not connected to the internet message.

In a few weeks I will be switching to a new internet provider. Don't know if this will make things better or worse.
Honor Student
Posts: 3
Member Since: ‎04-01-2014
Message 14 of 14 (670 Views)

Re: Since auto update 7520 cannot start web services

my 7520 seems to download the recent update but then I get the message "Updating.....Do not power off the printer." and it is frozen. I have tried restoring it to factory defaults and restarting the router, I re-installed all of the original software  and nothing works.  The powerbutton won't shut it off so I have to unplug it and then when i plug it back in the whole problem starts all over again.

 

Please Help!

 

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