While printing at the end of the roll the paper got jammed on the last 2 inches of paper, the printer continued to try to print on this small amount until the paper was distroyed and jamed between the printer heads. I can not pull the paper backwards as there is nothing to grab hold of, and this is jammed really well in the rollers. I am down to the last 3 rollers but can not get the paper out.
Hi, Please turn off the printer and remove the paper tray for A4/A3 from the back side, there have one lock systems. Then try to remove the paper from paper path. At this moment please carefully move the carriage unit with printhead and ink cartridges unit (left to right), then try to remove the paper of small pieces paper from the printer.
If problem not solve, please airflow inside the printer, then it's automatically remove it.
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