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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2017 03:57 AM

HP Recommended
Product: OFFICE JET PRO L7680
Operating System: Microsoft Windows 10 (64-bit)

AFTER new driver of L7689 on WINDOWS 10 (64bit).

My ICON : SOLUTION CENTER HP missing !!!!

HP PRINT and Scan Doctor:  WORK !

HP SUPPORT ASSISTANT : WORK !

SOLUTION CENTER HP: MISSING !

What can I do ? PLEASE HELP ME !

Ciao Roberto

3 REPLIES 3

‎05-05-2017 09:05 AM

HP Recommended

Hi Roberto,

 

You probably need to make sure you have the full driver installed for your product.  Can you double-check the product model on your printer?  Or if it is really a Officejet Pro L7680- tell me where you are located so I can help direct you to the right location?  I'm located in the US and our products differ by country/region.

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‎05-07-2017 01:52 AM

HP Recommended

Thank you TARA,

Unfortunately, I installed the latest HP x OFFICEJET PRO L7680 driver.
now 
1)Print and Scan Doctor working

2) HP Support Assistant working

3) Solution Center missing

I try to reinstall driver L7680, but:

the driver l7680 installation  start but suddenly disappear ! and everything stops !

What can i do ?

Thanks Roberto 

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‎05-08-2017 07:26 AM

HP Recommended

Hi Roberto,

 

Try uninstalling the Officejet Pro L7680  by following these instructions.  Once that is complete, reboot and then try reinstalling the latest driver again.  Please make sure you are installing from the HP web site and not from any CDs that may have come with the printer.

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