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roberto1949
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Message 1 of 4
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Solution Center MISSING on WINDOWS 10

HP Recommended
OFFICE JET PRO L7680
Microsoft Windows 10 (64-bit)

AFTER new driver of L7689 on WINDOWS 10 (64bit).

My ICON : SOLUTION CENTER HP missing !!!!

HP PRINT and Scan Doctor:  WORK !

HP SUPPORT ASSISTANT : WORK !

SOLUTION CENTER HP: MISSING !

What can I do ? PLEASE HELP ME !

Ciao Roberto

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TaraC
Level 8
Level 8
697 690 54 286
Message 2 of 4
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HP Recommended

Hi Roberto,

 

You probably need to make sure you have the full driver installed for your product.  Can you double-check the product model on your printer?  Or if it is really a Officejet Pro L7680- tell me where you are located so I can help direct you to the right location?  I'm located in the US and our products differ by country/region.

Thanks!

Tara

I am an HP employee. I am speaking for myself and not for HP.
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roberto1949
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Message 3 of 4
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HP Recommended

Thank you TARA,

Unfortunately, I installed the latest HP x OFFICEJET PRO L7680 driver.
now 
1)Print and Scan Doctor working

2) HP Support Assistant working

3) Solution Center missing

I try to reinstall driver L7680, but:

the driver l7680 installation  start but suddenly disappear ! and everything stops !

What can i do ?

Thanks Roberto 

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TaraC
Level 8
Level 8
697 690 54 286
Message 4 of 4
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HP Recommended

Hi Roberto,

 

Try uninstalling the Officejet Pro L7680  by following these instructions.  Once that is complete, reboot and then try reinstalling the latest driver again.  Please make sure you are installing from the HP web site and not from any CDs that may have come with the printer.

Thanks!

Tara

I am an HP employee. I am speaking for myself and not for HP.
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